Production & Operations Manager
Location: Hybrid (Ideally NYC based)
About byAVA
byAVA is a wellness and beauty brand dedicated to sculpting, lifting, and enhancing natural beauty through thoughtfully designed skincare tools and products. Rooted in tradition yet backed by modern innovation, byAVA offers solutions that promote glowing skin, holistic well-being, and self-care rituals. From our best-selling gua sha to our transformative Jelloskin Skin + Gut Essential Booster, we are committed to delivering high-quality, results-driven products that empower our community to feel their best.
Role Overview
We are seeking a Production & Operations Manager to oversee and optimize production processes, inventory management, and fulfillment operations from start to finish. This role is crucial in ensuring product quality, timely deliveries, and seamless coordination with manufacturers and sales channels. The ideal candidate is proactive, skilled in addressing operational challenges, and experienced in managing daily operations, including logistics, inventory control, and e-commerce operations.
Key Responsibilities
- Sales & Fulfillment Management: Manage all sales channels (DTC, Amazon, TikTok Shop, etc.), ensuring efficient order processing and on-time delivery.
- Customer Support: Respond to customer support inquiries as needed, maintaining a high level of service.
- Production Oversight: Manage production timelines, ensuring projects are completed on schedule and within budget.
- Logistics & Warehousing: Coordinate with warehouse teams to facilitate smooth fulfillment and address any logistical challenges.
- Inventory Control: Track and manage inventory levels, proactively identifying and resolving supply chain issues.
- Operational Optimization: Monitor key performance indicators to drive continuous improvement in operations.
Required skills and qualifications
- 3+ years of experience in production management or a similar role, preferably in a fast-paced environment. E-commerce experience is a plus.
- Strong experience in global sourcing and managing product life cycles.
- Proven experience in logistics, shipping, and warehouse coordination.
- Familiarity with inventory management systems and e-commerce platforms.
- Strong problem-solving skills and attention to detail, ensuring accuracy and efficiency.
- Excellent organizational and time-management skills; ability to prioritize and manage multiple tasks.
- Exceptional communication skills, both written and verbal.
Pay: Target salary for this position is $75K - $100K. byAVA takes into consideration a wide range of factors that are utilized in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs.
How We Reward: This position is bonus eligible.
Benefits/Perks
- Opportunity to gain strong, first-hand experience within a fast growing industry
- Healthcare insurance stipend
- Opportunity to work closely with Founder
- Free byAVA products
Please send any job applications (resume + CV) to info@byava.co.